About Us

Welcome to Republic National Bank

  • Republic National Bank was formed in 2009 to address increasingly diverse financial needs across different communities.
  • We offer a comprehensive range of financial services, including deposit-taking and personal lending, credit cards, corporate and enterprise banking, cash management, investment banking, private banking, treasury, stockbroking, insurance and asset management. We are listed on the SGX-ST as one of the largest listed companies in Singapore by market capitalisation.
  • We are also one of the largest listed banks in South East Asia by market capitalisation and have been ranked by Bloomberg Markets magazine as Asia's Strongest Bank for two years, 2014 and 2015.

Republic National Bank is committed to anticipating your needs and connecting you with the right solutions. At Republic National Bank, we make your experience, our business.

Credit Cards

  • All
  • Master
  • Signature
  • Platinum
  • Live Fresh

Master

Master

Platinum

Platinum

Signature

Signature

Fresh

Fresh

Services

Awards

Republic National Bank is a leading financial services group, with one of the largest in-house contact centres in Singapore.

The RNB Contact Centre has won several industry awards, which are a testament to our dedication to customer and employee satisfaction.

CCAS International Contact Centre Awards

Asia Pacific Contact Centre Awards

 2018  Recognition of Excellence Award
 2017  Technology and Innovation Award
 2016  Career Achievement Award

News

Careers

Embark on a successful career in financial services. Check out the current job opportunities here! Send your resume to hr@rnb.com.

Contact Centre Agent

Job Description
  • Handle telephone tasks
    (inbound and outbound)
  • Follow up on work upon customer interaction (After Call Work)
  • Reply to emails and customer enquiries through other mediums of communication
  • Update company website with product and service information
  • Highlight unusual cases and
    identify trends
  • Follow up on unanswered calls
    • Qualifications
  • Degree or diploma holder
  • Pro-active, good interpersonal and communication skills
  • Customer centric and able to work under pressure
  • Good team player
  • Proficient in the use of various Microsoft Office applications

    • Contact Centre Team Leader

    Job Description
  • Manage team members (coaching, training, performance appraisal, motivation, discipline)
  • Achieve consistency in behaviour (script, audit and adherence to processes)
  • Schedule rosters (work, training, leave)
  • Handle escalated calls from agents
    • Qualifications
  • Degree or diploma holder
  • Minimum 2 years relevant experience in Contact Centre Operations and have experience in staff supervision
  • Pro-active, good interpersonal and communication skills
  • Customer centric and able to work under pressure
  • Good team player
  • Proficient in the use of various Microsoft Office applications

    • Contact Centre Manager

    Job Description
  • Forecasting
  • Contingency planning
  • Analysing data and trends
  • Managing change within employees
  • Managing supervisors/team leaders
  • Budgeting for human resource needs
  • Monitoring service levels
  • Working with internal departments (marketing, corporate communications, legal, finance and human resource) to ensure efficient running of the contact centre
    • Qualifications
  • Degree or diploma holder
  • Minimum 5 years relevant experience in managing Contact Centre Operations
  • Analytical with a keen eye for details
  • Pro-active, good interpersonal and communication skills
  • Customer centric and able to work under pressure

    • Contact

    Location:

    9A Woodlands Central Singapore 738966

    Call:

    RNB CareLine +(65) 6973 6898